Authentication Instructions
In order to connect Zendesk to Salto you can either:
Connect via OAuth:
Enter the subdomain of the instance and click 'Authenticate'
Note: the subdomain refers to the prefix of your Zendesk instance URL. e.g., if your Zendesk URL is acme.zendesk.com, then your subdomain is acme.
If you are not logged into your Zendesk account you will be redirected to the Zendesk login page to authenticate.
Click 'allow'
Connect with username and API Token:
Enter your email in the username field.
Enter an API token, see here for instructions on how to generate an API Token.
Enter the subdomain as explained in the note above.
Connect with username and password is deprecated for new users by Zendesk on July 31st, 2024 more info
Permissions
Make sure to authenticate with a Zendesk account with admin permission so that you can access your Zendesk configuration w/o any issues. For example, admin or business rules permission is required to manage trigger categories more info.