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Salto for Zendesk
Supported Zendesk Support Types
Supported Zendesk Support Types
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Written by Support
Updated over a week ago

Supported Types

The Zendesk adapter supports the following element types (please note that some of those objects are not deployable in the API, see the full list in the known limitation section):

  • account_settings

  • app_installations

  • apps_owned

  • automations

  • brands

  • business_hours_schedules

  • custom_roles

  • dynamic_content_item

  • groups

  • locales

  • macros

  • monitored_twitter_handles

  • oauth_clients

  • oauth_global_clients

  • organization_fields

  • resource_collections

  • routing_attributes

  • sharing_agreements

  • sla_policies

  • support_addresses

  • targets

  • ticket_fields

  • ticket_forms

  • trigger_categories

  • triggers

  • user_fields

  • views

  • webhooks

  • workspaces

Excluding Elements

You can edit the Salto Configuration File to exclude specific elements that you do not wish to fetch and manage with Salto. You can choose which types to exclude, and also which instances of these types. To do this, use the exclude list under the fetch section of the Salto Configuration File.

For example, this file excludes all automations, organizations and oauth_global_clients:

zendesk {
fetch = {
include = [
{
type = ".*"
},
]
exclude = [
{
type = "automation"
},
{
type = "organization"
},
{
type = "oauth_global_client"
},
]
}
}

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