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How to count elements in Zendesk
How to count elements in Zendesk

This article provides a detailed walkthrough for determining the number of records associated with specific types in Zendesk

Ofer_R avatar
Written by Ofer_R
Updated over a week ago

To calculate the usage-based pricing for Salto, Salto needs to count the number of configuration elements in your Zendesk instance.

The easiest and most accurate way is to sign up for Salto and let Salto do the calculation. This is the recommended option. Learn how

If you want to calculate the number of records before signing up to Salto, ask someone from your Zendesk team to log in to your Zendesk Admin Center and follow these instructions:

Count Discrepancies

It's important to note that Salto excludes some elements by default, so the number of records calculated by Salto may be lower than your count.

Automation

  1. Navigate to 'Automations' by going through the left pane: Objects and rules > Business rules > Automations.

  2. Count the number of automations both in the Active and Inactive tabs:

Brand

  1. Navigate to 'Brands' by going through the left pane: Account > Brand management

    > Brands.

  2. Count the number of brands:

Macro

  1. Navigate to 'Macros' by going through the left pane: Workspaces > Agent tools > Macros.

  2. The label at the top displays the precise count of active macros:

  3. Switch to the Inactive tab to get the precise count of inactive macros:

  4. Sum both the active and inactive macros

Ticket Form

  1. Navigate to 'Ticket forms' by going through the left pane: Objects and rules > Tickets > Forms.

  2. Count the number of ticket forms both in the Active and Inactive tabs:

Trigger

  1. Navigate to 'Triggers' by going through the left pane: Objects and rules > Business rules > Triggers.

  2. The label at the top displays the precise count of active triggers:

  3. Change the Status to Inactive to get the precise count of inactive triggers:

  4. Sum both the active and inactive triggers

Counting Article Translations

Please reach out to Salto for personalized guidance, if you want to manually count the number of Article Translations in your Zendesk Guide.

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