To calculate the usage-based pricing for Salto, Salto needs to count the number of configuration elements in your Zendesk instance.
The easiest and most accurate way is to sign up for Salto and let Salto do the calculation. This is the recommended option. Learn how
If you want to calculate the number of records before signing up to Salto, ask someone from your Zendesk team to log in to your Zendesk Admin Center and follow these instructions:
Count Discrepancies
Exclude inactive elements that are not Ticket Forms from your count for an accurate estimate, as Salto doesn't manage them by default.
Automation
Navigate to 'Automations' by going through the left pane: Objects and rules > Business rules > Automations.
Count the number of automations only in the active tab:
Brand
Navigate to 'Brands' by going through the left pane: Account > Brand management
> Brands.
Count the number of brands:
Macro
Navigate to 'Macros' by going through the left pane: Workspaces > Agent tools > Macros.
Count the number of macros only in the active tab:
Ticket Form
Navigate to 'Ticket forms' by going through the left pane: Objects and rules > Tickets > Forms.
Count the number of ticket forms both in the active and inactive tabs:
Trigger
Navigate to 'Triggers' by going through the left pane: Objects and rules > Business rules > Triggers.
Count the number of triggers with the status 'Active':
Counting Article Translations
Please reach out to Salto for personalized guidance, if you want to manually count the number of Article Translations in your Zendesk Guide.