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Supported Zendesk Guide Types
Supported Zendesk Guide Types
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Written by Support
Updated over a year ago

Supported Types

Zendesk Guide supports the following types (in addition to the Zendesk Support types).

  • category + translations

  • section + translations

  • article + translations + attachments

  • guide_settings

  • guide_language_settings

  • permission_groups

  • user_segments

Excluding Elements

You can edit the Salto Configuration File to exclude specific elements that you do not wish to fetch and manage with Salto. You can choose which types to exclude, and also which instances of these types. To do this, use the exclude list under the fetch section of the Salto Configuration File.

Salto will fetch all brands by default, but you have the option to specify which brands to include.
For example: using the below file, only guide elements that belong to brands 'b1' or 'b2' will be fetched:

zendesk {
fetch = {
guide = {
brands = ["b1", "b2"]
}
include = [
{
type = ".*"
},
]
exclude = [
{
type = "automation"
},
{
type = "organization"
},
{
type = "oauth_global_client"
},
]
}
}
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