Skip to main content

Netsuite FAQ

Support avatar
Written by Support
Updated this week

What does the NetSuite config file look like?

Please refer to this page for details.

What is the benefit of using Salto instead of working directly with SDF?

Salto leverages SDF under the hood, along with a SuiteApp developed by Salto. Thus, Salto extends SDF and adds several key capabilities and components:

  • All files in the file cabinet (including deletions).

  • Data records such as account, subsidiary, department, classification, currency and more.

  • Deletions of custom record types and instances of standard types such as custom entity field, custom CRM field, custom list, custom item field, custom item, number field, custom item option, custom transaction column field and more.

Why does my NetSuite Adapter configuration sometimes get updated automatically?

There are 2 cases where elements are excluded automatically:

  1. When fetching an element via SDF, the element cannot be accessed due to SDF returning an unexpected error in its response. To avoid repeated errors and potential fetch failures, the element is automatically added to the exclude list in the Salto configuration file and will be skipped in subsequent fetches.

    1. Note: If you are unable to access the element's XML definition from the NetSuite UI, we recommend reaching out to NetSuite support as there is likely an issue with the underlying object preventing it from being accessed via SDF.

  2. If an element is locked in NetSuite, SDF will return the error You cannot download the XML file for this object because it is locked, preventing the element from being fetched. When locked elements are detected, they are added to a separate configuration file (lockedElements.nacl) used to track locked elements to be excluded from subsequent fetches.

Are SuiteScripts supported?

Yes, SuiteScripts are fully supported, including identifying dependencies from custom fields that can be used for impact analysis, comparing across environments, and deployments.

What impact does Salto have on my API limits?

Concurrency

What are the limits?

NetSuite limits concurrency on both your account level, and per-integration. Learn more here.

How can you adjust usage or capacity?

- See sdfConcurrencyLimit in NetSuite adapter configuration
- Raise the concurrency limit for the Salto integration, see here
- Raise the concurrency limit of your account, see here

Which Netsuite types are supported in Salto?

Did this answer your question?