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Omitting Inactive Elements
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Written by Support
Updated over a week ago

If your omitInactive option is disabled in your environment configuration, you may be fetching in a lot of inactive elements which may be different across the two environments. Set this option to true to stop fetching inactive elements and reduce the number of differences.

  1. To do this to a specific type, add the following to your environment configuration file (in this example, we omit inactive triggers):

    zendesk {
    fetch = {
    omitInactive = {
    customizations = {
    trigger = true
    }
    ...
  2. To do this by default to all zendesk types, add the following to your environment configuration:

    zendesk {
    fetch = {
    omitInactive = {
    default = true
    customizations = {}
    ...
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