Name of the deployment preview error
Duplicate tag value
Sample error message
Tag value 'cTag' is already used by the following elements: zendesk.ticket_field__custom_field_options.instance.o1, zendesk.ticket_field__custom_field_options.instance.o2
When will I see this deployment preview error?
This error occurs when you attempt to deploy a tag value (custom field option) that already exists in the system.
Remember that tag values are unique across all your Zendesk custom fields, so you will encounter this message even if the new tag value exists in another custom field. This issue sometimes arises when a custom field does not have the same name in both environments. Learn more about the misalignment of Salto element IDs.
How does this affect my deployment?
The selected custom field option will be skipped and will not be deployed.
How can I fix this error?
Ensure that the tag values are unique.
If this issue arose due to misalignment of custom field names between your environments, please make sure the names in both environments are identical by renaming them in the service and fetch.
You can learn more about zendesk deployment preview errors here.