Salto supports fetching elements' last-change-author and last-change-time in Zendesk. To enable this, add the includeAuditDetails flag to your adapter configuration file fetch section:
zendesk {
...
fetch = {
...
includeAuditDetails = true
}
}Once this flag is activated, the last-change-author information will be added after the second fetch (for changes that happened after the last fetch).
The following Zendesk types have last-change-author and last-change-time:
Automation
App Installation
App Owned
Article Translation
Brand
Business Hour Schedules
Business Hour Schedule Holidays
Category Translation
Custom Objects
Custom Roles
Groups
Locale
Macro
Organization Field
Section Translation
Trigger
The following Zendesk types will show last-change-author and last-change-time after creation, and only last-change-time once they're updated:
Custom Statuses
SLA Policy
Support Address
Ticket Field
Ticket Form
User Field
View
The following Zendesk types only display the last-change-time, as Zendesk does not supply the last-change-author information for them:
All Guide except for translations
All Guide elements (except for translations)
Dynamic Content Item Variants
Dynamic Content Item
OAuth Client
Organization Field Custom Field Option
Routing Attribute
Routing Attribute Value
Trigger_category
Ticket Field Custom Field Option
User Field Custom Field Option
Workspace
The following Zendesk types don't have last-change-author and last-change-time, as Zendesk does not supply this information for them:
All Salto created types
Account Setting
Brand Logo
Channel
Guide Settings
Guide Language Settings
Macro Attachment
Macro Categories
Target
Tag
Webhook