Determining whether a connection is labeled as 'production' is crucial for accurate price estimation with Salto. This article will guide you through how Salto distinguishes between production and non-production connections, ensuring you have a clear understanding of your billing.
What is a Production Connection?
In Salto's pricing model, a 'production connection' refers to the primary environment of your business application—be it Salesforce, NetSuite, Zendesk, Okta, Jira, or Workato—that you actively manage for operational purposes. Key configuration elements within this environment are critical for pricing calculations.
Criteria for Identifying Production Connections
The identification process varies by application. Here are the specific criteria Salto uses:
Salesforce, NetSuite, and Zendesk: Salto performs a dedicated API call to these applications to determine if the environment is used for production. Note that NetSuite environments using an outdated SuiteApp version must be upgraded to facilitate this process.
Okta: The instance's URL is used to identify if it's a production environment.
Jira: A combination of the instance's URL, the paid status of installed applications, and a user-controlled toggle within Salto's connection setup process are used.
Workato: Users have a toggle option upon connecting to Salto, which they can use to designate the environment as production.
Missing Production Connections
If Salto cannot identify a production connection, it will default to billing based on your largest non-production connection.
If you have questions or need to change your production connection, don't hesitate to reach out to the Salto support team at email@example.com. The team is here to ensure your billing reflects your true usage.