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Salto could not access the resource
Salto could not access the resource
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Written by Support
Updated over a week ago

This fetch error appears when trying to fetch an environment, but the business application prevents Salto from getting some type of data.

What triggers this error?

When fetching an environment, Salto sends API requests to the application to get all required elements.

To authenticate with the business application, Salto uses the credentials supplied by the environment creator.

The "Salto could not access the resource" fetch error occurs when Salto tries to get some element, but is prevented by the business application from doing so (and the application returns a "403 Forbidden" or “401 Unauthorized” error). This usually happens because the supplied credentials did not have sufficient permissions to access a specific data type, but can also happen when the business application has specific features disabled.

Salto can only get elements which are allowed for the supplied user credentials.

How can I solve this?

To avoid this error, make sure that the environment's credentials belong to a user which have permissions to access the missing elements.

You can either add permissions to the user in the business application itself, or change the Salto environment credentials to a user which have sufficient permissions to access all data. To change the credentials Salto uses, go to the Settings page in the relevant environment, then edit the Team Credentials.


If the problematic resource is simply not enabled in your business application, you can either enable it, or change your environment configuration to exclude this type of resource when fetching. To understand how to do that, search the documentation for your specific business application's configuration file instructions.

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